如何退订Surfshark、关闭自动续订并申请退款

要是觉得 Surfshark 无法满足自己的需求，也大可放心。退订 Surfshark 和获取退款非常简单便捷。我亲测整个流程只需不到五分钟，而且 Surfshark 也不会强制要求你继续使用其服务。

即使 Surfshark 用起来不合适，选择一款可靠的 VPN 来保护在线隐私仍然非常有必要。市面上还有许多替代选择，能更好地满足你的需求，同时有效防御黑客和其他网络威胁。

我和我们团队测试了 100 多款 VPN，重点考察它们的速度、可靠性和安全性。其中 ExpressVPN 是我的首选。它的速度超快，具有强大的安全功能，流媒体性能超赞。ExpressVPN 还提供 30 天退款保证，试用其服务没有任何风险。如果不满意，申请退款同样轻松无忧。 编者按：公开透明是 vpnMentor 的核心价值观之一。因此，请了解我们与 ExpressVPN 隶属于同一集团。然而，这并未对我们的评测流程产生任何影响。

零风险试用 ExpressVPN >>

查看其他 Surfshark 替代软件

No time to read? Get started with the best Surfshark alternatives for 2024

编者按：我们十分重视我们的读者朋友，并致力于以公开、公正的态度赢得您的信任。请了解，我们与本网站列出的部分业内顶级产品隶属同一集团：Intego、Cyberghost、ExpressVPN 和 Private Internet Access。然而，这并未对我们的评测流程产生任何影响，因为我们始终执行严格的测试方法。

Ultimate Guide: How to Get Refunds and Cancel Your Surfshark Subscription

This section will describe several ways to cancel your Surfshark subscription. For details on Surfshark's refund policy, please refer to Section 4 of the Terms of Service. Please note that Surfshark does not support canceling subscriptions directly in the app.

Method 1: How to cancel your Surfshark subscription on the official website (works on any browser)

Surfshark offers a trustworthy refund policy , and you can request a refund within the first 30 days of your subscription. If you want to cancel your subscription, you need to turn off auto-renewal first. Here are the specific steps to turn off auto-renewal on the official website:

1. Log in to your Surfshark account. Go to the Surfshark website on any device and log in to your account. If you forget your password, you can request a password reset using the email address you registered with.

2. Click your email address in the upper right corner, select Subscription , and then go to the Payments tab.

Select My account > Subscription > Payments

3. Click Manage subscription under Subscription details .

你也可以在此界面更改支付信息和支付方式

4. Once you are on the next screen, select the reason why you want to cancel your auto-renewal with Surfshark. Follow the on-screen instructions. You may also need to confirm your request via email.

如果不想说明取消原因，可选择 Other（其他）

Method 2: How to cancel your Surfshark subscription via 24/7 live chat (Android, iPhone, PC, etc.)

Contacting live chat is the quickest and easiest way to cancel your Surfshark subscription and request a refund within the 30-day money-back guarantee period.

1. Log in to your Surfshark account. You can log in to your account through a browser on any device.

2. Contact Surfshark Support. Click Chat with us at the bottom of the customer support page to connect with 24/7 live chat, then provide the name and email address associated with your Surfshark account.

需要先跟机器人对话，随后会转接到实时聊天客服

3. Explain  your reason for requesting a refund on Surfshark. Tell the customer service that you want to cancel your subscription and request a full refund (assuming you have used Surfshark for no more than 30 days). Click Start Chat and explain to the customer service why the VPN didn't meet your expectations, such as slow speeds or compatibility issues with services you regularly use.

4. Wait for confirmation. Customer service will transfer your request to the billing department for processing.

Method 3: How to cancel Surfshark subscription via online form and email

If you’re not in a rush, you can also cancel your Surfshark subscription and request a refund within the 30 day money-back guarantee period by:

1. Go to the Surfshark support page. Visit the Surfshark support page in your browser.

2. Select the General questions category. Select Other questions to open the email form. Note that clicking I'd like to delete my account under the Account issues category will only take you to the FAQ page. You can also email support@surfshark.com directly , but make sure to use the email address associated with your Surfshark account.

It doesn’t make sense that the form can’t be opened on the Billing/Pricing page

3. Enter the details of your request. Fill in your registered email address and subject, then describe your request to cancel your Surfshark subscription and request a full refund. Enter the reason why the service did not meet your expectations. You can also choose to attach screenshots to further supplement your feedback.

取消订阅表单要求提供账户相关详细信息

4. Wait for a response from Surfshark’s customer support team. They will confirm whether your refund request has been approved.

Method 4: How to cancel your Surfshark subscription through a third-party service (iPhone, Android, and Amazon Fire)

Canceling a Surfshark subscription on any device is simple, but refund policies vary by app store. Surfshark does not directly process refund requests for subscriptions purchased through other app stores (except for subscriptions purchased through Paddle, Google Play, or Cleverbridge). While you can contact Surfshark customer service for assistance, it’s usually more efficient to request a refund within the app store where you purchased the subscription.

Option 1: Cancel your Surfshark subscription through a third-party account. Here’s how to cancel auto-renewal on different devices and services:

• Google Play: Visit the Google Subscriptions page in any browser to easily cancel auto-renewal. 你可以随时取消和重新订阅 Surfshark
• Android devices: From your device's Settings, select Payment & subscriptions, then scroll down to find and tap Manage subscriptions.
• iPhone and iPad: Go to Settings, tap your name, then select Subscriptions, find your Surfshark subscription and cancel it.
• iTunes app (Windows or Mac): Click View My Account under your account name, select Manage next to the Subscriptions tab , then find your current Surfshark VPN plan and click the Edit button next to it.
• Amazon Fire OS: Open the Amazon Store, click Your Account, then Memberships & Subscriptions, and disable auto-renewal.

Option 2: Request a refund directly from the third-party service provider. Just follow the step-by-step instructions in the official guide:

• Apple Pay
• Google Play
• Amazon

Why You Need Another VPN After Unsubscribing from Surfshark

It’s understandable if you’re considering canceling your Surfshark subscription because it doesn’t meet your needs, but don’t throw your online security out the window. Remember, using a VPN isn’t just about accessing global content; it’s essential for protecting your personal information from cyber threats and keeping your online activities private.

VPN 会通过安全的加密隧道路由网络流量。这不仅有助于抵御公共和私人网络上的窥探，还可以隐藏你的 IP 地址，防止网站和广告商跟踪到你个人。

因此，在取消Surfshark订阅之前，最好先选定另一款可靠的 VPN。保障在线安全始终是明智之举。

2024 年最佳 Surfshark 替代选择

虽然 Surfshark 广受好评，但如果它不适合你，也不用担心。我推荐的这些 VPN 都是很好的替代选择。它们速度超快，拥有庞大的服务器网络，提供可靠的退款保证，非常值得一试。

1. ExpressVPN：速度最快 Surfshark 替代品，看 4K 视频超流畅

编辑精选 编辑精选 零风险试用 30 天
于 十二月 2024 测试

可观看：

Sky ESPN+ Dazn FIFA+

Netflix Disney+ APV 更多

试用ExpressVPN >

www.expressvpn.com

ExpressVPN 是我们测试过的速度最快的 VPN，其高速服务器（覆盖中国等多个国家）可实现零缓冲的 4K 视频观看体验。它拥有庞大的服务器网络，支持安全访问所有热门的流媒体平台，包括 Netflix 美国。在测试中，ExpressVPN 近距离服务器的速度表现相当亮眼。连接到 VPN 后的速度仅比平时慢 11%。相比之下，Surfshark 的速度降幅则高达 27%。

与 Surfshark 相比，ExpressVPN 具有另一大优势：其所有服务器都自带流量混淆功能。这使得 VPN 流量更加难以被检测和封锁，进一步提升了隐私保护，让用户能访问更多在线内容。此外，ExpressVPN 的总部设在英属维尔京群岛，该国在五眼、九眼、十四眼联盟的管辖范围之外，因此不受国际监管协议的约束，可最大限度地保护用户隐私。虽然 Surfshark 是一款不错的 VPN，但它并不具备这些优势。

ExpressVPN 唯一的缺点是订阅价格比 Surfshark 高。好消息是，它经常推出超值优惠。我订阅1年套餐时就有 61% 的折扣，还免费赠送了 3 个月的服务，折算下来仅需 $4.99/月。此外，ExpressVPN 还提供 30 天退款保证，你可以无风险试用其服务。 编者按：公开透明是 vpnMentor 的核心价值观之一。因此，请了解我们与 ExpressVPN 隶属于同一集团。然而，这并未对我们的评测流程产生任何影响。

2. CyberGhost：设有流媒体专用服务器，可稳定观看心仪节目

可观看：

Sky ESPN+ Dazn FIFA+

Netflix Disney+ APV 更多

试用CyberGhost VPN >

www.cyberghostvpn.com

连接到 CyberGhost 的流媒体专用服务器后，就能稳定观看热门流媒体平台的节目，如 Netflix 和 Amazon Prime。要想找到流媒体专用服务器也很简单，只需点击 For streaming（流媒体专用）选项卡，就能看到按流媒体平台和国家分类的服务器，包括专为中国优化的服务器。此外，CyberGhost 的速度测试结果相当优秀。它还不限带宽，你可以尽情观看视频和玩网游，完全不用担心达到流量上限。

与 Surfshark 不同，CyberGhost 会定期发布隐私报告，公开透明地展示其处理用户数据的方式，接受各方监督，并确保严格执行隐私保护措施。唯一的缺点是包月服务价格偏高。不过，CyberGhost 的长期套餐价格会更划算，且提供超长的 45 天退款保证。 编者按：公开透明是 vpnMentor 的核心价值观之一。因此，请了解我们与 CyberGhost VPN 隶属于同一集团。然而，这并未对我们的评测流程产生任何影响。

3. Private Internet Access：可同时连接无限台设备，价格更亲民

可观看：

Sky ESPN+ FIFA+ Netflix

Disney+ APV 更多

试用Private Internet Access >

www.privateinternetaccess.com

与 Surfshark 一样，PIA 支持同时连接无限台设备，但其价格比 Surfshark 实惠。因此，对于需要保护多台设备的家庭或个人用户来说，PIA 是一个非常经济的选择。在测试中，我将 8 台设备同时连接了 PIA，没有出现过一次掉线。.

不过，PIA 的应用包含众多自定义选项，略显复杂。尽管如此，无论身处何处，用户都无需额外调整设置即可安全观看流媒体平台的节目。想要提升速度，可以切换到 AES 128 位加密算法，只是安全性会略微下降。最赞的一点是，PIA 提供 30 天退款保证，你可以免费试用其服务。 编者按：公开透明是 vpnMentor 的核心价值观之一。因此，请了解我们与 Private Internet Access 隶属于同一集团。然而，这并未对我们的评测流程产生任何影响。

我们测试 Surfshark 替代软件的方法

我们基于严格的评测标准对众多 VPN 进行了测试，只为筛选出最佳 Surfshark 替代软件。我们团队在不同时间段测试了这些 VPN，以确认它们的速度表现和看视频的稳定性，并确保它们支持 Netflix 美国、Max 和 Amazon Prime Video 等热门流媒体服务。我们还考察了 VPN 在隐藏用户位置、保护私密数据以及防止互联网服务提供商（ISP）限速方面的表现。

退订 Surfshark 前的注意事项

在注销 Surfshark 账户之前，有几件重要的事情需要考虑，具体如下：

• 退款保证：如果你是第一次使用 Surfshark，只要在订阅后的前 30 天内取消订阅即可获得全额退款。
• 取消订阅后的访问权限：取消自动续订后，你可以继续使用 Surfshark，直至当前计费周期结束（在申请退款之前）。
• 免费试用限制：若取消通过 App Store 或 Google Play 获取的 7 天免费试用服务，则会立即失去访问权限。
• 退款方式：退款会通过原支付方式返还。通过官网、Apple、Amazon 或 Google 订阅 Surfshark 的退款流程各有不同。
• 退款政策的例外情况：使用礼品卡或预付卡支付的订阅不予退款。如果使用加密货币支付，退款将以美元（基于当前汇率）返还。

FAQ: How to get a refund on Surfshark / Surfshark refund guide

How do I change my Surfshark subscription plan?

You can change your subscription plan by visiting the Surfshark website or contacting customer service. Open the Surfshark website, click on your account name in the upper right corner and select Subscription. Then go to the Payments tab and click Manage subscription to change or cancel your subscription plan. If you need help urgently, please contact Surfshark's customer service team through live chat support.。

Can I cancel the auto-renewal of my Surfshark account?

Yes. There are several ways to cancel your auto-renewal with Surfshark, such as visiting the official website, filling out the online form, sending an email, or using live chat support. Live chat support is the fastest way.。

How do I cancel my Surfshark account?

You can contact customer service via online chat or fill in the contact form，申请删除 Surfshark 账户。但要注意，注销账户将终止当前生效中的所有订阅，并且剩余订阅时长也将失效。

How many times can I request a refund according to Surfshark’s refund policy?

You can cancel your Surfshark subscription twice and get a refund. If you've already received a refund once and more than 6 months have passed between cancellations, you're eligible for a second refund. If you purchase Surfshark again after your second refund, you won't be able to get a refund by canceling your subscription again. Refund requests must be submitted within the 30 day money-back guarantee period.

How to manage Surfshark account data?

You can manage your personal data in the Account overview page of your Surfshark account. The server automatically deletes connection logs 15 minutes after each session ends. You can contact Surfshark Support to request deletion of your personal information. However, for legal reasons, Surfshark is required to retain some information (see its Terms of Service for details).）。

What should I do if I encounter problems while using Surfshark?

You can try other VPNs that offer money-back guarantees，以验证问题是源于 Surfshark 的服务器还是你试图访问的在线服务。但在此之前，建议尝试以下方法解决连接问题：

• Switch to another server
• Adjust security settings
• Clear your browser cache and history
• Disable GPS service on your device
• Disable anti-virus software or firewall
• Update or reinstall the Surfshark app
• Contact Customer Support for further assistance

How to unlink a credit card from Surfshark?

After logging into your Surfshark account, select My account > Subscription > Payments. Click Change in the Payment method field. However, please note that you may need to add a new payment method ( credit card, debit card, or PayPal) before your next billing cycle to avoid service interruptions. If you have any questions, please contact Surfshark customer support for assistance.。

Can I cancel my Surfshark subscription at any time?

You can cancel your Surfshark subscription at any time. However, please read the subscription terms carefully for specific details. You can only request a refund if you cancel your subscription within the specified period..

How do I contact Surfshark Help Center?

Visit the Surfshark website and click Help Center in the Support column at the bottom of the page . On this page, you can view FAQs, submit a support request, or start a live chat to request a cancellation or get help.

To summarize, the best Surfshark alternatives with a money-back guarantee are as follows:

编者按：我们十分重视我们的读者朋友，并致力于以公开、公正的态度赢得您的信任。请了解，我们与本网站列出的部分业内顶级产品隶属同一集团：Intego、Cyberghost、ExpressVPN 和 Private Internet Access。然而，这并未对我们的评测流程产生任何影响，因为我们始终执行严格的测试方法。

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