Used BTGuard for a few years with really no issues. However, I ran into an issue about a month ago. Have opened tickets through support and sales with no luck. I even tried calling them to no avail. I even informed my CC company and they can't seem to get in touch with them. I just want to inform people to not use BTGuard and hope this review helps someone in the future. -2 stars!
BTGuard took my money to the bank, with their featureless OpenVPN, which is free/open source material. Support is non-existent. Google for honest reviews like mine. Don't be a fool like I was.
I have tried for many months to get my account removed and to stop getting payment reminders sent to my email addresses. They can't seem to do this. Do not trust them with your personal info. After my experience with BTGuard, I am giving them one star, and only because I have to give them at least one. They are technically incapable and really don't care for their customers or their privacy.