Would break often and take a couple of days to fix after emailing them (chat feature does not work). They would wrongly claim my account was expiring every few months, and actually disconnected it twice despite emails with proof of payment. Finally they disconnected and never responded to my emails (though they still spam me with second rate offers). Avoid like the plague. There are much cheaper and infinitely better services out there.
After paying a good sum of cash upfront,nothing worked and received basically zero help,mainly just got ignored,with the very odd “try this”email.After being fobbed off and ignored for months I was fixed up by another company within an hour!I have written off the hard earned cash that I’ve lost,but my advice is definitely not to risk using these guys.
The router I ordered was never delivered, I had to get a refund from PayPal. The VpN has been down for the last 4 days , no response to emails. Almost impossible to contact. I've used this VPN for last 6 years but this year their service has gone totally downhill. Avoid !