This is my second year with Norton VPN. Had previous Norton products and always happy. Now have stand alone Norton VPN. Since the second year renewal had trouble with confirming my account was in force and cannot tell if my VPN is working on my PC and Cell. Have expended a lot of time on Chat with Norton and still cannot tell if it is working or not. Have been cut off three times while on Chat support. Very disappointed with Norton

I use other Norton products for at least 5 years and have had no problems until I purchased the VPN. First I incorrectly thought it would be integrated with my Norton dashboard....Wrong. As soon as I installed the product found sites such as Yahoo would be completely blocked, my Gmail account did not work correctly, turn off VPN they operated normally. I worked with tech from India. They tested the speed reduction on my internet speed with and without VPN and the speed drop when the VPN was turned on. The was a 60% plus decrease in internet speed when the VPN was turned on. The tech stated the blocking was a problem, but the speed was expected. I disagreed with him on the speed and quoted a Norton ad stating the internet speed would decrease only slightly. We ended three chats where they were moving the problem up to level 2 and then finally Level 3 Three times I was told I would get a call back and three times I did not get a call back. I followed up with a chat and they apologized for not calling back. I have spent more than 10 hours on this problem, with limited success on solving the problem. I am not sure Norton fully controls this product. Having said that when I printed the Chat notes they had Norton's logo. After this experience I will look at alternatives for my security protection when my Norton subscription expires.

Facing a lot of issues. Waste of money if you ask me. Works fine for the first 2 months and after that you have to contact their support team for every now and then to connect to your vpn. I called them to ask for a refund so that I can go for any other VPN service provider but they didn't give me any cashback so that I have to use this till my subscription against my wish.