Perimeter 81 has been very useful for our company during the pandemic. We needed simple and secure remote access for our employees who are WFH across the US.
The setup and was fully included; I only manage a few settings on my own. This was much easier than building and trying to manage a VPN myself.
I recommend this to other companies who want to become 100% remote- it is an essential tool for any remote company.
Although they are quick to respond and will happily jump on a call to help you, the support more or less ends there.
Whenever you encounter an issue they first want you to uninstall and reinstall their client.
They will rather blame your network/system than investigate their issues.
I'm glad to hear that you were happy with the prompt response time that you got from our support teams.
As a leading SaaS solution, with thousands of medium and large customers, we put a lot of effort in providing immediate support to our users (our chat support usually responds within 2 minutes!).
With that said, we are terribly sorry about your experience with the product.
As I'm unable to check the actual correspondence with our team, I can only provide a general comment to your review -
We are one of the only fully-software based SASE offerings that own data centers around the world. This means we can fully control the bandwidth and load of your dedicated access points and don't have to rely on other vendors to address network or infrastructure issues that happen within your Perimeter.
Unfortunately, from time to time, we do encounter unstable/unreliable ISPs that are affecting the connection from some of the end-points to our distributed gateways. In such a case, and after throughout investigation by our support team, we provide evidence that you can share with your ISP in order for them to address the issue.
Needless to say, that we can't control the connection that your ISP provides, hence, we can only assist and consult in such a case.
We will be more than happy to get to the bottom of the issues that you were experiencing and better understand why your experience was different from the experience that other Perimeter 81 users have.
Our team is fully committed to the success of our customers and we hope to see you as a happy customer in the future.
Very smooth implementation and onboarding. Been a client for almost a year and it really helps my team during these days of remote working to access all our resources. A big plus to the support team that is very accessible.
9.9 / 10
8.9 / 10