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I had a nice fixed bandwidth package that would have lasted me for years. Because I accidentally signed up for a trial account, my bandwidth package was removed from my account (they admitted that this is a bug in their website) They refuse to reinstate my bandwidth package, saying that it is impossible (with all their expertise, I find that hard to believe). The fact is that they don't want to, they would rather I sign up for a high monthly fee.
The data service itself is... OK. Sometimes was really slow, and some sites wouldn't accept traffic from their POP's. Was able to connect about 95% of the time. I'd say choppy/slow about 30% or so, though I'm a latenight user myself. The real downfall, though, is the customer service. I bought a "no expiration" data plan when they first got started and haven't finished using all my data. They changed their business model but won't honour prior agreements. Many appeals to sales and support with requests for them to honour the agreement THAT I PAID FOR were ignored and what I got instead was "cancelled." They cancelled my "no expiration" account while I still had data on it, and still no consideration for the fact that I bought something from them and they are refusing to deliver it. If you're a #classaction #attorney looking for a class-action #target, may I suggest PrivateTunnel? I'd make a stink about it on principle, but honestly, my stress is worth more way more than their data. I wasn't going to renew with them anyway, but I'd still like to use what I paid for.
They seem unclear on that one no peer to peer for my needs makes it less worrisome.The low amount of servers is a minus,and for a time it had a Turkish name as where the location was last year. Speed is decent,do they keep logs?If you want net freedom no VPN should. Useless with BBC too.
